Our Apologies for the Early Morning Wake-up Calls #GVCopBeat #gjco

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We goofed…..

This morning, while attempting to send a road closure notification through our Community Notification System to the group of citizens who have specifically requested that information, we inadvertently checked a box which included many phone numbers that are not part of the road closure group.  The result was numerous unwelcome wake-up calls to many of our residents. We sincerely apologize.

There are two “sides” to the system.  The emergency notification side and the community notification side.  Here’s how the system works:

  • Emergency notifications are just that- messages sent out during critical incidents.  They can be a vital tool in keeping people safe, and even saving lives.  Learn more here.
  • Community notifications are for less serious incidents, such are road closures.  You must opt in to the system to receive these notifications.  Here’s an example from earlier this winter.

In today’s case,we clicked the wrong button, sending the notification to everyone contained in the emergency 911 database, instead of just those who have registered their information on the community notification side to receive road closure information.  Some people are asking that they be removed from that 911 database.  Federal regulations don’t allow us to do that because we wouldn’t be able to notify you during an emergency (evacuation, flood, fire, etc.).

We understand that this mistake disrupted some people’s mornings.  We don’t like being awakened before our alarm clocks go off either.  Please accept our apology and realize we are taking steps to ensure it doesn’t happen again.

4 thoughts on “Our Apologies for the Early Morning Wake-up Calls #GVCopBeat #gjco

    dgpgrovedon said:
    January 28, 2014 at 5:10 pm

    This was apparently sent out to virtually the entire county, from Whitewater to Powderhorn. For what purpose? It was a local inconvenience, nothing that warranted this type of scare mongering. It really endangered no one. If you keep sending these out they will soon be ignored. I don’t even remember giving anyone my number to call. It rang into my business line and no one knows where that is located since I use a PO Box. This was sent out to much more than those that opted in.

    Robin said:
    January 28, 2014 at 8:00 pm

    I’d rather you make a mistake on a road closure than miss me on an evacuation! Keep up the good work, you are appreciated!

    Gretel Daugherty said:
    January 28, 2014 at 9:57 pm

    This morning’s “wake up call” about the sewer line breach bothered me far less than the middle of the night calls in December saying there might be dense fog by morning.

      GJPD said:
      January 29, 2014 at 9:07 am

      The weather alerts are controlled by the weather service that issues them and only go out to those who have signed up for them. We do not have control over when those go out. To manage the community notifications you receive, including weather alerts, update your settings in the account you created. Here is the direct link to the website: https://member.everbridge.net/index/892807736721759#/login

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