This morning, while attempting to send a road closure notification through our Community Notification System to the group of citizens who have specifically requested that information, we inadvertently checked a box which included many phone numbers that are not part of the road closure group. The result was numerous unwelcome wake-up calls to many of our residents. We sincerely apologize.
There are two “sides” to the system. The emergency notification side and the community notification side. Here’s how the system works:
- Emergency notifications are just that- messages sent out during critical incidents. They can be a vital tool in keeping people safe, and even saving lives. Learn more here.
- Community notifications are for less serious incidents, such are road closures. You must opt in to the system to receive these notifications. Here’s an example from earlier this winter.
In today’s case,we clicked the wrong button, sending the notification to everyone contained in the emergency 911 database, instead of just those who have registered their information on the community notification side to receive road closure information. Some people are asking that they be removed from that 911 database. Federal regulations don’t allow us to do that because we wouldn’t be able to notify you during an emergency (evacuation, flood, fire, etc.).
We understand that this mistake disrupted some people’s mornings. We don’t like being awakened before our alarm clocks go off either. Please accept our apology and realize we are taking steps to ensure it doesn’t happen again.