911 Dispatchers Team Up with the Grand Junction Rockies to Educate Residents About Emergency Services in Mesa County #GVCopBeat #gjco #mesacounty

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Join us for the Grand Junction Rockies game tonight at 6:30pm at Suplizio Field!

One of our 911 dispatchers will be throwing out the first pitch!


The Grand Junction Regional Communication Center is thrilled to be able to team up with the Grand Junction Rockies to bring you important information about 911 services in Mesa County.  Below are some key messages everyone who lives or works in Mesa County needs to know.


Why You Need to Sign Up for Emergency Notifications

Do you use a smartphone or tablet?

Would you want to know if there was an emergency affecting your neighborhood right now, even if you weren’t at home?

Disasters and emergencies can happen anywhere, and we in Mesa County are not immune.  During these incidents, a crucial tool in keeping people safe is the ability to instantly provide the public with critical information, regardless if they are at home or not. The problem is, emergency responders can’t effectively and efficiently provide you with this critical information unless you take a couple minutes to sign up to receive alerts from the Mesa County Emergency Notification System.  This is especially true for people who no longer have traditional, landline phones in their homes.

The Emergency Notification System allows 911 dispatchers to send critical alerts to the mobile devices you register.  You can receive the messages as text, voicemail, and email, and you have complete power over which of your devices gets the messages and in what format.  What’s more, you can link your contact information to multiple addresses in Mesa County.  That way if there’s an incident near your child’s school, you can know about it while you are at work.  Or perhaps you have an elderly parent who lives alone.  You can receive alerts involving that address as well.  You are able to use this system in a way that best works for you and the people you care about.

It only takes a couple of minutes to get signed up.  Use this link.



If You Ever Have to Call 911

Hopefully you will never need to call 911, but if you do, there are some important things you need to know.

The first is your address or location. The 911 dispatchers need to know where to send the help.  Try to be as specific as possible.

You also need to make sure the scene around you is safe. Car crashes, for example, can pose safety risks to the people trying to help those involved.  Look for any hazards, such as downed power lines, leaking fluids from the vehicle, or other vehicle traffic.  If you are calling about a fire or flood, make sure you are in a safe location before you call to report them. And law enforcement incidents may require you to shelter in place or to evacuate.

When you call 911, try to remain calm, and don’t hang up the phone until the 911 dispatch tells you to hang up.  Remember that it may take several minutes for the emergency responders to arrive, but know that help is on the way.

In some situations, the person you are trying to help may need medical attention immediately, even before the paramedics can get there.  The 911 dispatchers are trained to help you through that process, even if you don’t have any medical training or experience.

For more information about 911 services in Mesa County visit our Grand Junction Regional Communication Center webpage.

Why 911 Dispatchers May Not Automatically Know Your Location When You Call

Here’s a pop quiz for you…

True or false?

When you call 911 from a mobile phone the dispatcher automatically knows where you are located.

The answer?……. False

A lot of people think that their mobile phones can pinpoint their location when they call 911.  The reality is they can give the 911 dispatcher a general idea of where you are, but not an exact location.

So how close do they come to your exact location?  That depends on your wireless carrier and their cell towers and technology.  Some can get you within a few hundred feet, others within a few blocks.  And, if you’re in a building with more than one floor, the location will not show which floor you are on.

That’s why during emergencies it is critical to know where you are, or at least be able to describe what is around you in good detail.  Pay attention to street names and mile markers, for example.  Know the exact addresses of places you visit often.  When visiting someplace new, look for identifiable features or landmarks.  And when you do call 911 tell the dispatcher your mobile phone number, so that if you get disconnected the dispatcher can call you back.

For more information about 911 services in Mesa County visit our Grand Junction Regional Communication Center webpage.

What You Should Teach Your Kids About 911

Frequently we hear stories in the news about young kids who saved lives because they knew how to call 911.

Would your child know what to do in an emergency?

While it’s important to teach kids that dialing 911 is not a game, they also need to feel comfortable calling 911 during true emergencies.

And start early, as soon as they are able to grasp the concept of what an emergency is.

Role play with your kids and give them examples of what are or are not emergencies.

“If someone falls off a ladder, is that an emergency?”  Or  “If you have a really bad dream, is that an emergency?”

Once they have a firm grasp of what an emergency is, show them the phone and how to use it if they did need to call 911.

And tell them to never hang up until the 911 dispatcher says it’s ok to hang up the phone.

That’s also important if you or your child accidentally calls 911.  Don’t immediately hang up.  Instead, wait for the dispatcher to answer and explain what happened.  If you don’t talk to them, they will send a law enforcement officer to you to check on you.

911 is a great tool for keeping people safe or getting them help when they need it.  Make sure your kids know what to do and how to call for help.

For more information about 911 services in Mesa County visit our Grand Junction Regional Communication Center webpage.

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