Representatives from the Grand Junction Regional Communication Center were in Orlando, Florida, earlier this week, to receive an Agency Training Program Certification, awarded by the Association of Public-Safety Communications Officials (APCO) International.
According to a press release sent out by APCO International, “public safety agencies utilize the APCO International Agency Training Program Certification as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS). Initial and continuing training for public safety telecommunicators is important as they provide essential services to the public in an expanding and rapidly changing environment.”
In 2015, a team of Communication Training Officers (CTOs) in the GJRCC overhauled the training program for dispatchers. This collaborative effort resulted in an astounding 100% retention rate of trainees in the Communication Center last year. That’s incredibly difficult to accomplish in any line of work, but is especially significant in a profession for which so few are equipped.
Monica Million, the Communication Center manager, says, “There are fewer than 300 centers in the country who have received this certification, out of an estimated 6,000 centers across the United States. This is just another validation that the things we are doing here in Grand Junction are best practices followed by many of our partners across the country.”
The Grand Junction Regional Communication Center was recognized during the Food for Thought Luncheon, which took place as part of APCO 2016, APCO’s 82nd Annual Conference & Expo, in Orlando, FL, August 14-17.